Support
Contact & Support
Need a hand with a key system, a deployment, billing, or a policy question? Here is how to reach us. For the fastest help, the Discord community is staffed by the team and other developers; for formal or account-specific matters, email is best.
Discord (fastest support)
Join the Panda Development Discord for setup help, integration questions, outage updates, and direct contact with the team. This is the quickest way to get unblocked.
Open DiscordEmail (business & legal)
For business inquiries, partnership requests, account or billing issues, privacy requests, and legal matters, email us directly. Please include your account username and (if relevant) your service ID so we can help faster.
[email protected]Documentation (self-serve)
Many questions are answered in the docs: creating a service, generating keys, choosing a client, monetization providers, and the API reference. Browsing there first is often the quickest path.
Read the blog & guidesWhat to include
When you reach out about a problem, including these details gets you a faster answer:
- Your account username and the affected service ID
- The exact error message or behavior you are seeing
- Which client/loader and executor you are using
- Whether the issue affects every user or just one
We aim to respond to email within a few business days; Discord is typically much faster. Panda-Pelican Development LLC. See our Privacy Policy and Terms of Service.